Legal issues and concerns can occur during the day or night, and when there isn’t a prompt response, callers will simply move on to the next person on their list. Do not allow this to happen to your practice! Here are 3 reasons for using well-established legal call centers.
Only take priority calls
Simply having your after-hours calls forwarded to your voicemail service or even your cell phone can be such a hassle. Clients can be attempting to reach you for simple clarification on matters or have pertinent information that could have waited till morning. By using legal call centers, your calls will be filtered for you! No longer will you answer basic questions and give case updates. Allow our agents to determine which calls need to go out to you.
Keep up with your schedule
Highly trained professional agents will instantly access your current appointments and availability. Agents will assist existing clients by sending out reminders of consultations or of obtaining required documents or information. With new clients, you can set up a simple meeting/consultation to discuss the possibility of using said service. Also, updates on schedule changes can be made available to you instantly, and you will get a detailed message via text, email, or any other specified communication method.
Variety within the industry
By taking advantage and using legal call centers, there are many features that agents are knowledgeable about. Agents are specifically trained to understand the industry terminology and have the ability to provide your callers with general information. Services are offered but are not limited to dealing with legal professionals and court-related issues.
Partner with Endicott Legal Call Centers!
Learn more about our full array of legal call center and answering services to match your business needs. Endicott can increase your call center performance and efficiency, lower operational costs, and create new sales opportunities for your business. We are ready to support your customer support outsourcing and be an extension of your brand! Request your quote today!