With a small business, one of the most important things to consider is creating lasting first impressions. How a customer feels they were treated and the level of service they received will determine if they will return to use your service, or look elsewhere. Being able to provide individualized attention to all your clients can sometimes be difficult. The use of a small business answering service would alleviate such a problem.
Keep the customer on the line!
Automated services and voicemail recordings are things of the past. A live agent would be able to better tend to the needs of your clients.
Offer Bilingual Support!
Our high-quality answering service will be able to extend their services to your diverse clientele! Having agents who can communicate in both English and Spanish would only benefit your company and lead to more satisfied customers.
We are available after hours!
Our agents are ready answer any and all of your calls, day or night! (also open on weekends and Holidays!) Our agents will take down messages and direct them to you within your specific requests.
Never deal with another sales call!
Since our answering service will be able to handle all of your incoming calls, there will never be a time when your precious time will be taken up by pestering sales calls or automated callers!
As a growing business, you are limited to certain resources. Adding a small business answering service would help add organization and provide more efficient results.
With dozens of outsourced inbound call centers available, finding the best fit for your company can feel overwhelming. Each call center has its own strengths, and structuring an evaluation process can be time consuming and complicated. Let Endicott guide you through the selection process and help you evaluate the responses.