An answering service is one of the best ways to streamline the workflow in your office. With one of these services, your customers will still get the great customer service they need when they call in while taking some of the stress and workload away from your office staff. Your office staff can focus more on getting their work done and helping customers who are physically in the office while only answering calls that specifically need someone from the office. A highly trained employee handles any other call through the answering service.
There are many reasons why you should choose an answering service to help with your office workflow. Some of these include:
Benefits of Using an Answering Service
Several benefits come from using an answering service, especially for companies who need to streamline their office workflow. Some of these include:
Allows Office Staff Time to Focus on Clients in the Office
If calls are continually coming in, your staff may need to stop what they are doing to answer those calls. Those who do the calling may be happy, but any office clients will get aggravated for waiting. An answering service can answer all calls and then verifies if a caller needs someone in the office or if a member of the answering team can help them. This limits the amount of time office staff is interrupted so they can focus on clients who are physically present in the office.
High Priority Calls Answered Quickly
With an answering service, if someone does call with a high priority problem, they will be handed directly to the office right away. These trained professionals can quickly identify which calls should be escalated, so no one is left behind. They will recognize these high priority calls and then get them sent to the right people in your company.
Reduce the Wait Time and Help Customer Service Improve
Using an answering service can cut down on how much time a caller needs to wait to get an answer. This service will have multiple agents available to answer phones, making the process easier. These agents will also not have to help clients in the office, which allows them to get to potential customers quickly.
Filter Out the Spam
Spam calls can be a significant drain on your employees. They have to take time away from actual customers to handle these and get the spam to go away. An answering service can identify and filter out these calls, saving your office time a lot of time. These services can help keep any unwanted calls away from the office staff while ensuring important calls make it through.
What Should I Look for in an Answering Service?
When you need to choose an answering service, you will quickly notice there are many to choose from. You need to pick one that offers the customized services that your specific company needs. Each company is unique, so do not select an answering service only because it worked for someone else. Choose a company because it is best for your needs.
About Endicott Call Centers
Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and with any particular circumstances. We draw on decades of experience to help you make the right decisions for your business.
Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:
- Highly-trained, professional Agents & Receptionists
- Customized scripts
- Live agents 24 hours a day
- 100% US-based locations
- English & Spanish Speaking Agents
- HIPAA-compliant For Medical Support
- 24/7 Solutions for Dentists, Legal offices, eCommerce, and many other industries.
- Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively
Please request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.