Problem
A podiatrist with limited office hours needed to outsource appointment scheduling and be able to handle after-hours emergency dispatch for patients.
Search for a Solution
The podiatrist looked to outsource the appointment scheduling services to a third-party contact center, especially considering scheduling is difficult with limited office hours.
Solution
A customized plan was created which allows Endicott to handle the podiatrist’s after-hours emergency dispatch and triage the incoming calls to filter out non-emergency calls.
Endicott also handles appointment scheduling for the office hours of Tuesday through Thursday from 9:30 am to 5:00 pm., and Saturday from 9:30 am to 2:00 p.m.
Results and Benefits
Patients can call after hours and reach Endicott agents from the hours of 5:00 pm to 9:30 am Tuesday through Thursday, Saturday after 2:00 pm, and Mondays, Fridays, and Sundays when the office is closed.
Endicott incoming calls average 800 minutes per month for this podiatrist.