8 Benefits of Using AI in Contact Centers
Because of technological advances, contact centers can use artificial intelligence to determine customer behavior. AI in contact centers can let an agent know when a
Because of technological advances, contact centers can use artificial intelligence to determine customer behavior. AI in contact centers can let an agent know when a
For a lot of businesses, call centers are their primary form of contact and customer service. Agents are expected to answer each call cheerfully and
Virtual assistants have become more commonplace over the last several years due to technological advances. Improvements such as high-speed Internet and document sharing have made
Like all healthcare entities, call centers are also governed by HIPAA-compliant rules. Since agents access each caller’s personal information, these rules apply every time a
Why Choose Endicott As Your Answering Service? Our Unique Differentiators. With dozens of outsourced inbound call centers available, finding the best fit for your company
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