Call Center in Charlotte, NC

Endicott Call Centers is a US-based company that offers call center services. Each of our sites features friendly, knowledgeable staff members who are utilizing cutting-edge technology to boost the productivity of your business.

Using our American contact center will lower your business’ operating expenses. Endicott continually modifies our processes to fit the rules and special requirements of your company. We want to help you save time and money so you may invest it in developing other parts of your business.

Top-Rated Charlotte Call Center Services For Your Business

Businesses from all industries have benefited from collaborating with Endicott Call Centers. Several of our former and present clientele include:

• HVAC and plumbing maintenance companies
• Healthcare providers
• Veterinarians
• Property management companies
• Ecommerce businesses
• IT businesses
• Restaurants
• Law firms
• Financial businesses
• Direct sales companies

When you partner with us, no matter what industry you’re in, each of your callers will receive the same great customer service!

Endicott is More Than Just a Call Center

Endicott’s duties go beyond just answering the phone. We accept and complete orders, assist with maintaining the calendar, respond to minor questions, and schedule appointments. We accomplish a lot while still being an excellent value.  Our qualified team will always guarantee that you get:

Prompt Responses

We will respond to phone calls from customers quickly. We immediately pick up the phone. We also do everything we can to assist your clients with any issues they might be facing as soon as possible.

Reliable Service

If you select our round-the-clock answering service, we will be accessible to your clients all day. Late-night hours, weekends, or even holidays are not exempt. This improves customer retention and keeps cash flowing consistently.

Friendly Operators

When choosing a call center, one of the most crucial factors to take into account is the behavior of the representatives. Customer service personnel at the Endicott call center place a high value on being pleasant and optimistic. Customers like to work with businesses that offer top-notch, welcoming customer service. That will always be available to your clients from Endicott!

Endicott Call Center in Charlotte Uses Latest Technology 

Using cutting-edge technology is one strategy we utilize to make sure we add value to your company. Endicott uses the Startel Appointment Scheduler (SAS). The most effective approach for the call center to arrange all of your appointments is through this program. Online appointments are also available to customers.

You will be able to see changes to your schedule as more people call and make appointments through Endicott. Every 30 seconds, the SAS quickly updates your calendar! We keep you and your team informed at all times.

Customer Service Email Management

Despite the fact that it’s crucial to respond to emails as quickly as you can, you might not always have the time to address all of the daily inquiries, concerns, and client difficulties. Use Endicott’s 24-hour email management services to have a certified email management agent handle the mountain of emails you receive every day. They will respond to all of your basic concerns and questions using a customized response library. Our email management services will provide you with more time to concentrate on important business duties.

IVR

IVR is a competent and professional way to handle incoming calls. You may greet callers, point them in the direction of the appropriate person or department, answer their questions, and more with a well-designed IVR system. Most significantly, because it is an automated process, you save time and money. Endicott’s customized IVR messages are a valuable asset to any business. 

Intellisite

We care about our customers, just like you care about yours! To make it easier for us to partner with you, we offer a web-based business management solution that enables you to contact us, keep an eye on us, and assess how we’re doing. A cloud-based service called Intellisite can be accessed from PCs, cellphones, and tablets. It makes it easier to handle your company’s customer service requirements by streamlining communication between your office and our call center.

Live Chat

Integrating live chat features into your website is a great approach to engaging visitors. With live chat features, you can easily and affordably answer to customer questions, guide them through the purchasing process, and increase your online sales whether you run an online store or provide a service.

Appointment Setting

Scheduling appointments can get extremely overwhelming. Your consumers must be able to rely on you to answer the phone politely and immediately. That’s challenging when you’re juggling a thousand things.

Everyone who schedules an appointment through an answering service will receive the same superior level of customer service. Appointments will be scheduled by our operators, who will also cancel or reschedule them as necessary. Utilizing the Startel Appointment Scheduler, we complete all of this (SAS). This state-of-the-art program is easy and practical to use. You will like it!

Charlotte Call Center Answering Services

There are several answering services that we provide. You can choose the best one for your needs or mix them up as necessary.

24/7 Live Answering

With this option, Endicott’s professional agents will provide 24/7 live answering services that are customized to the industry you work in. This service does not use robots or recordings. One of our trusted operators will be available for direct communication with your customers.

Our telephone agents are courteous and knowledgable. We answer calls quickly, so your customers won’t have to wait around for very long. Every day of the week, all hours of the day, you can reach us. Your boss cannot take a break, only you!

After Hours Answering

When you run a business, it could seem like there are no breaks. You must take a break from work eventually. However, if no one answers the phone in the early hours of the morning, you will lose money. You’ll also miss the opportunity to offer your services in other time zones. That’s why you need an after-hours answering service that can keep processing orders and answering customer questions when you can’t.

Even if your regular business hours are over, your cash flow does not have to come to a halt. Endicott is able to keep things moving at any time of day or night. We are accessible 24/7, even on weekends and on holidays. While you are away, your company will keep running!

Overflow Answering Service

You can’t personally answer to every inquiry when you’re managing a lot of phone calls. However, you will lose revenue if you don’t respond to every request. Most clients won’t try to get in touch with you again. Many people lack the patience to wait.

Endicott Call Centers is aware of the shifting demands on your business. It’s challenging to foresee when individuals may need your help. When you outsource your overflow to Endicott, we’ll relieve the burden of phone calls on busy days. Whether you’re having a slow day or the busiest time of the year, your customers won’t notice a difference. They will always experience the same great level of service!

Bilingual Call Representatives

Spanish is spoken by almost 50 million people in the US alone. If your business doesn’t employ bilingual staff, you’re missing out on a large portion of the market. Don’t pass up the chance to expand your customer base by eliminating this language barrier.

Endicott has bilingual agents who have no trouble conversing with your Spanish-speaking clients. They will see to it that these clients receive the same attentive treatment as your English-speaking clients. You’ll expand your company’s market reach and entice more happy customers! Your customers will receive outstanding service from your company whether they speak English or Spanish thanks to our call operators!

HIPAA-Compliant Medical Answering Service

You don’t want any answering service supporting your consumers if you work in the healthcare industry. You must have a professional, HIPAA-compliant medical answering service. Endicott Call Centers complies with all HIPAA regulations. We have extensive knowledge of the medical industry as well as the specific needs of our customers.

Our call center specialists prioritize the privacy of your consumers. With the utmost care and compassion, we handle each call. Your consumers will always feel at ease thanks to our kind call representatives. We can assist you when you work with Endicott by:

• Scheduling appointments
• Taking messages
• Directing calls to the appropriate departments
• And more!
  
  

Virtual Receptionist

Endicott offers more than just picking up the phones. We can also work as your virtual receptionist! Except for our remote nature, it’s exactly like having your own receptionist. We’ll take care of the daily activities that you frequently put off.

You can hire a virtual receptionist to take calls when you don’t have time to do it yourself. We take care of the menial activities that take up your precious time and mental energy. This could entail taking messages, scheduling appointments, and changing callers. You’ll be able to focus on managing your business while our dependable cooperator handles the urgent issues.