How do you take calls for my office?
We receive calls for your office when you forward your phone line to a designated number we have created for your account, or you publish
We receive calls for your office when you forward your phone line to a designated number we have created for your account, or you publish
Yes. Endicott’s roots are in answering service, and we continue to offer these services at a competitive rate. We provide the small company feel, coupled
Yes, Endicott and all of our employees are located within the US. We have locations in NY, NJ, FL, and CA. If necessary, we do
Yes, live agents are available to answer your calls 24/7/365 and have automated services if needed.
Endicott has clients from across many industries and has learned how to deliver best contact center practices. We offer over 50 years of experience in
Yes. Agents handling our medical clients are required to be HIPAA trained and receive refresher training annually.
Yes. Endicott is PCI compliant and securely manages credit card transactions for several clients.
Implementation can require as little as a day or up to a week depending on the scope of the project. The timeframe for this process
Whether it’s text, email, verbal, or page, we will deliver your messages according to your needs. Let us know your preferred method of delivery.
Endicott has an IT staff that is experienced in delivering integrations. The integration team will review your existing systems and create a project plan to
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