Endicott’s services are custom-designed to your individual business requirements. Our programmers will design a screen layout that will enable our agents to ask the right
The agents who are selected to support your account are trained on your products, services, scripting, and FAQs. These agents are then assigned to your
Yes. Endicott accesses internal systems for several of our clients. We can transact entirely within your CRM, including web-based platforms and proprietary solutions.
Implementation can require as little as a day or up to a week depending on the scope of the project. The timeframe for this process
Endicott family of companies has been supplying outsourced customer service communications since 1960. Initially, Endicott offered telephone answering services and has grown to offer multi-channel