Archives: Frequently Asked Questions

Whether it’s text, email, verbal, or page, we will deliver your messages according to your needs. Let us know your preferred method of delivery.

We receive calls for your office when you forward your phone line to a designated number we have created for your account, or you publish

Endicott’s services are custom-designed to your individual business requirements. Our programmers will design a screen layout that will enable our agents to ask the right

The agents who are selected to support your account are trained on your products, services, scripting, and FAQs. These agents are then assigned to your

Endicott has an IT staff that is experienced in delivering integrations. The integration team will review your existing systems and create a project plan to

Yes. Endicott accesses internal systems for several of our clients. We can transact entirely within your CRM, including web-based platforms and proprietary solutions.

Implementation can require as little as a day or up to a week depending on the scope of the project. The timeframe for this process

Yes. Endicott is PCI compliant and securely manages credit card transactions for several clients.

Yes. Agents handling our medical clients are required to be HIPAA trained and receive refresher training annually.

Endicott family of companies has been supplying outsourced customer service communications since 1960. Initially, Endicott offered telephone answering services and has grown to offer multi-channel