Call Centers in Hialeah, FL

Endicott Call Centers is an American provider of call center services. Each of our locations has a friendly, knowledgeable staff that uses innovative technology to increase the productivity of your business.

Your company’s operating costs will be reduced if you use our American contact center. Endicott is constantly adapting our processes to the rules and special requirements of your company. We want to help you save time and money so you can put it towards other aspects of your business.

Top-Rated Hialeah Call Center Services For Your Business

Businesses from all industries have benefited from collaborating with Endicott Call Centers. Several of our former and present clientele include:

• HVAC and plumbing maintenance companies
• Healthcare providers
• Veterinarians
• Property management companies
• Ecommerce businesses
• IT businesses
• Restaurants
• Law firms
• Financial businesses
• Direct sales companies

When you partner with us, regardless of industry, each of your callers will receive the same excellent customer service!

Endicott is More Than Just a Call Center

Endicott’s duties include more than just answering the phone. We accept and process orders, help with calendar maintenance, respond to minor inquiries, and schedule appointments. We accomplish a lot while maintaining a low cost. Our knowledgeable staff will always make certain that you receive:

Prompt Responses

Calls from customers will be returned as soon as possible. We pick up the phone right away. We also do everything in our power to assist your clients with any problems they may experience as soon as possible.

Reliable Service

We will be available to your clients all day if you choose our 24-hour answering service. Even late at night, weekends, and holidays are not exempt from this rule. This improves customer retention while also ensuring consistent cash flow.

Friendly Operators

When choosing a call center, one of the most important factors to consider is the behavior of the representatives. Customer service representatives at Endicott call centers place a high value on being pleasant and optimistic. Customers prefer to do business with businesses that offer excellent, friendly service. Endicott will always provide that to your clients!

Endicott Call Center in Hialeah Uses Latest Technology 

One strategy we use to ensure we add value to your company is to use cutting-edge technology. Endicott makes use of the Startel Appointment Scheduler program (SAS). This program allows the call center to schedule all of your appointments in the most efficient manner. Appointments can also be scheduled online by customers.

You will notice changes in your schedule as more people call and make appointments through Endicott. Every 30 seconds, the SAS updates your calendar! We always keep you and your team informed.

Customer Service Email Management

Although it is critical to respond to emails as soon as possible, you may not always have the time to address all of the daily inquiries, concerns, and client problems. Use Endicott’s 24-hour email management services to have a certified email management agent handle the daily deluge of emails. They will use a customized response library to address all of your basic concerns and questions. Our email management services will give you more time to focus on important business duties.

IVR

IVR is a competent and professional method of answering incoming calls. With a well-designed IVR system, you can greet callers, direct them to the appropriate person or department, answer their questions, and more. Most importantly, because it is a fully automated process, you save both time and money. Endicott’s customized IVR messages are a valuable asset to any business. 

Intellisite

We care about our customers, just like you care about yours! To make it easier for us to partner with you, we offer a web-based business management solution that enables you to contact us, monitor us, and assess how we’re doing. Accessible from computers, mobile devices, and tablets, Intellisite is a cloud-based service. As a result, handling your company’s customer service requirements is made simpler. It streamlines communication between your office and our call center.

Live Chat

Integrating live chat features into your website is a great approach to engaging visitors. Whether you run an online store or offer a service, live chat capabilities make it simple and affordable to answer client queries, walk them through the purchasing process, and boost your online sales.

Appointment Setting

Scheduling appointments can often be very frustrating. You should always answer the phone promptly and courteously for your clients. That’s challenging when you’re juggling a thousand things.

Every person who makes an appointment through an answering service will receive the same superior level of service. Appointments will be made by our operators, who will also change or cancel them as needed. Utilizing the Startel Appointment Scheduler, we finish everything (SAS). This innovative application is easy to use and useful. You’ll genuinely enjoy it!

Hialeah Call Center Answering Services

There are several answering services ‌we provide. You can choose the best one for your needs or mix them up as necessary.

24/7 Live Answering

With this option, Endicott’s professional agents will provide 24/7 live answering services that are customized to the industry you work in. Neither recordings nor robots are used in this service. Direct customer interaction with your clients will be possible through one of our competent operators. Our customer support agents are cordial and well-informed. We answer phone calls swiftly, so your clients won’t be kept waiting. Seven days a week, day or night, you can get in touch with us. Your employer cannot take a break; only you can!

After Hours Answering

When you operate a business, it may appear like there are no breaks. At some point, you must take a break from your work. However, if no one picks up the phone in the wee hours of the morning, you will lose money. Additionally, you won’t have the opportunity to provide your services in different time zones. That is why you require an after-hours answering service that can keep processing orders and answering customer questions when you can’t.

Even if your regular business hours are over, your cash flow does not have to come to a halt. Endicott can keep things moving at any time of day or night. We are accessible 24/7, even on weekends and on holidays. While you are away, your company will keep running!

Overflow Answering Service

When you’re taking care of a lot of phone calls, you can’t personally answer every question. However, you will lose money if you don’t fulfill every request. Most customers won’t get in touch with you again. Many people lack the patience to be patient.

We are familiar with the shifting needs of your company at Endicott Call Centers. It’s challenging to foresee when individuals may need your help. When you outsource your overflow to Endicott, we’ll relieve the burden of phone calls on busy days. Whether you’re having a slow day or the busiest time of the year, your customers won’t notice a difference. They will always experience the same great level of service!

Bilingual Call Representatives

In the United States, almost 50 million people speak Spanish. If your business does not have bilingual staff, you are losing out on a sizable chunk of the market. Don’t miss the chance to break down this language barrier and increase your customer base. Endicott has bilingual agents who can converse with your Spanish-speaking consumers with ease. They’ll make sure that these clients get the same degree of care as your clientele who understand English. You’ll increase the market potential for your business and draw in more delighted clients! Your consumers will enjoy outstanding service from your business, whether they speak English or Spanish, thanks to our call operators!

HIPAA-Compliant Medical Answering Service

You don’t want any answering service supporting your consumers if you work in the healthcare industry. You must have a professional, HIPAA-compliant medical answering service. All HIPAA regulations are followed by Endicott Call Centers. We have an in-depth understanding of both the medical sector and the unique requirements of our clients.

Our call center agents highly value your customers’ privacy. With the utmost care and compassion, we handle each call. Your consumers will always feel at ease thanks to our kind call representatives.

When you work with Endicott, we can help you by:

• Making appointments
• Message taking
• Transferring calls to the appropriate departments.
• And more!
  
  

Virtual Receptionist

Endicott offers more than just picking up the phones. We can also work as your virtual receptionist! It’s precisely like having your own receptionist, with the exception of our remote position. We will handle the daily activities that you regularly put off.

You can work with a virtual receptionist if you don’t have the time to answer calls yourself. We take care of the tedious duties that take up your precious time and mental resources. This could involve switching callers, taking messages, and setting up appointments. Your focus can be on managing your company while our trusted partner takes care of urgent matters.d setting up appointments. Your focus can be on managing your company while our trusted partner takes care of urgent matters.