Call Center Services in Scottsdale, AZ 

Business answering services are provided by Endicott Call Centers in the United States. Our staff members use cutting-edge technology at each site to increase your business’ productivity.

The operating costs of your business are decreased thanks to our American call center. Endicott constantly adapts its procedures to fit your business’s specific standards and requirements. We want to help you save time and money to spend strategically in your company.

Top-Rated Call Center in Scottsdale, AZ

Endicott Call Centers has helped businesses of all sizes. Our previous and current clients include:

• HVAC and plumbing contractors
• Healthcare providers
• Veterinarians
• Property management companies
• Ecommerce businesses
• IT businesses
• Restaurants
• Law Practices and Legal Firms
• Financial establishments
• Direct sales firms

We assure you that all callers, regardless of industry, receive the same high-quality service when you deal with us!

Endicott is More Than Just a Call Center in Scottsdale, AZ

In addition to taking phone calls, Endicott has additional duties. Our staff coordinates appointments, plans events, handles orders and monitors calendars. We offer a range of services at affordable prices. Our experienced team will always make sure you receive:

Quick Responses

We will return client calls as soon as possible. We immediately answer the phone. Furthermore, we attempt to respond to your clients’ difficulties as quickly as possible.

Consistent Service

If you choose our round-the-clock answering service, we will be accessible to your customers all day. You can keep consumers while generating consistent revenue thanks to Endicott’s call center in Scottsdale.

Friendly personnel

When choosing a contact center, consider the behavior of employees. We value a high level of politeness at the Endicott contact center. A company that provides excellent customer service is more likely to earn loyalty. Endicott will always make it available to the public!

Endicott Contact Center in Scottsdale Uses Latest Technology 

We use cutting-edge technology to make sure we can assist your company. The Startel Appointment Scheduler application is used by Endicott (SAS). Your contact center can rapidly schedule all of your appointments using this application. Online appointments are also available to customers.

As more people dial Endicott to make appointments, your calendar will alter. Every 30 seconds, the SAS refreshes your calendar! We communicate with you and your team frequently.

Customer Service Email Management

Our email management services will allow you to devote more time to essential business tasks. You must respond to emails as quickly as possible, but there may not always be enough time to deal with your daily concerns, difficulties, or client issues. Endicott’s email management service provides a professional email agent who will assist you 24 hours a day, seven days a week. They will answer your primary problems and inquiries using a personalized response library.

IVR

Endicott’s customized IVR messages are an important asset for every company. IVR is a sophisticated and expert way to handle incoming calls. Callers may be greeted, directed to the correct department or individual, given answers, and/or additional services through an IVR system. The process is entirely automated, which helps you save time and money.

Intellisite

We are as concerned about your clients as you are! We would like to make our collaboration with you more accessible. Our web-based business management solution lets you follow our development, review our performance, and get in touch with us. Applications for Intellisite that are cloud-based may be accessible on desktop computers, laptops, and tablets. Therefore, you will have a lot less trouble handling customer service needs. We can communicate more effectively between your organization and our call center.

Live Chat

Offering live chat services on your website is an excellent approach to maintaining visitors’ interest. Whether you run an online business or offer a service, live chat capabilities may help you increase online sales, respond to customer questions, and aid them through the purchasing process.

Appointment Setting

Scheduling appointments might be somewhat distressing. Be sure to answer the phone respectfully and courteously to make your clients as comfortable as possible. That is difficult when you have a thousand things on your mind.

A meeting answering service will provide the same high level of service to everyone who arranges a meeting. We will arrange your appointments and make modifications or cancellations as needed. The Startel Appointment Scheduler manages everything (SAS). This new gadget is both valuable and easy to use.

Scottsdale Call Center Answering Services

We provide several different types of answering services. You can select the one that best suits your needs or mix them.

24/7 Live Answering

With this option, Endicott’s professional agents will provide 24/7 live answering services in your line of employment. In our service, we do not use robots or recordings. Our skilled operators will contact your clients as soon as possible. We return phone calls quickly, so your clients do not have to wait. We are available 24 hours a day, seven days a week. 

After Hours Answering

It could seem like there are no breaks when you run a business. You should frequently pause in your work. You will lose money even if no one picks up the phone in the morning. You are also unable to deliver your services across many time zones. That is why you require an after-hours answering service. You may still process orders and address customer inquiries if you cannot respond.

Your cash flow doesn’t have to cease even after your regular business hours. Endicott can maintain operations well into the night. We are open around the clock every day of the week, including the weekends and holidays. While you are away, your company will keep running!

Overflow Answering Service

If you receive several phone calls, you cannot accommodate every request. You risk financial repercussions if you don’t accede to every request. Most of your clients won’t ever get in touch with you again. Many individuals lack patience and do not want to wait.

The shifting demands of your business are well known to Endicott Call Centers. It’s hard to foresee when individuals may need your help. Once you outsource your overflow to Endicott, we’ll reduce the number of phone calls on busy days. Customers are unable to distinguish between a calm day and a high season. They will always get the same superior treatment!

Bilingual Call Center Representatives

Spanish-speaking Americans number around 50 million. Without bilingual employees, your company will miss out on a sizeable portion of the market. Take advantage of the chance to get through this linguistic barrier and expand your market. Endicott has bilingual agents who are proficient in communicating with your Spanish-speaking customers. They’ll observe that these clients are treated similarly to your customers who understand English. Your business’s marketability will grow, and you’ll draw in more delighted customers! Whether they speak English or Spanish, your customers will enjoy excellent service from your business due to our call operators!

HIPAA-Compliant Medical Answering Service

If you operate in the healthcare field, you don’t want just any answering service assisting your patients. You must engage a professional, HIPAA-compliant medical answering service. Endicott Call Centers completely complies with all HIPAA regulations. We are aware of the medical industry’s and our clients’ needs.

The call center employees are sensitive to the privacy of your customers. The utmost thought and care are given to each and every call. Thanks to our friendly call operators, your clients will always feel comfortable conversing with us.

When you work with Endicott, we may assist you in the following ways:

• Setting up appointments
• Taking messages and transferring calls to the appropriate departments.
• And even more!
  
  

Virtual Receptionist

Endicott offers more than picking up the phones. We can also work as your virtual receptionist! Except for the fact that our office is far away, you practically have your own receptionist. We’ll be in charge of managing everything daily.

You may hire a virtual receptionist if you don’t have the time to answer calls. We take care of the time-consuming tasks that deplete your mental and physical energy. A virtual receptionist will handle call switching, message taking, and appointment scheduling. Your dependable partner will address critical problems, enabling you to concentrate on managing your firm.