Call Centers in Madison, WI

Endicott Call Centers is a company that provides answering services in the United States. Our staff uses modern equipment at each of our sites to boost productivity for your company.

Using our American contact center will lower your company’s operating expenses. Endicott is continually changing its operations to satisfy your company’s unique rules and specifications. We want to help you save time and money so that you can use it for your business in other areas.

Top-Rated Madison Call Center Services For Your Business

Businesses from all industries have benefited from collaborating with Endicott Call Centers. Several of our former and present clientele include:

• HVAC and plumbing maintenance companies
• Healthcare providers
• Veterinarians
• Property management companies
• Ecommerce businesses
• IT businesses
• Restaurants
• Law firms
• Financial businesses
• Direct sales companies

Regardless of the industry, every single one of your callers will experience the same superior customer service when you work with us!

Endicott is More Than Just a Call Center

Endicott’s duties extend beyond simple call-taking. We take orders and handle them, aid with maintaining the calendar, respond to unimportant inquiries, and schedule appointments. We accomplish a lot for a fair price. Our knowledgeable staff will always guarantee that you receive:

Quick Responses

Calls from customers will be returned as quickly as feasible. We answer the phone right away. We also make every effort to help your consumers as soon as possible with any problems they might have.

Consistent Service

If you select our round-the-clock answering service, we will be accessible to your clients all day. This regulation applies at all times, including late at night and on weekends and holidays. By doing this, you can increase customer retention while maintaining a steady cash flow.

Friendly personnel

The behavior of the staff should be one of the most essential considerations when selecting a call center. At Endicott call centers, customer service personnel place strong importance on being approachable and positive. Customers favor transacting with companies that offer superior customer service. That will always be offered to your clients by Endicott!

Endicott Call Center in Madison  Uses Latest Technology 

Our company utilizes cutting-edge technology to ensure we can provide value to your business. The Startel Appointment Scheduler application is used by Endicott (SAS). The call center can quickly schedule all of your appointments because of this program. Online appointments are also available to customers.

As more people call and book appointments through Endicott, you will see changes to your calendar. The SAS updates your calendar every 30 seconds! We constantly keep you and your team informed.

Customer Service Email Management

Even though you should reply to emails as quickly as you can, you might not always have the time to handle all of the daily questions, issues, and client problems. Use Endicott’s 24-hour email management services to outsource the daily onslaught of emails to a knowledgeable email management agent. They will respond to all of your fundamental worries and inquiries by using a personalized response library. Our email management services will give you more time to focus on important business duties.

IVR

IVR is a capable and refined way to handle incoming calls. You may welcome callers, point them toward the right person or department, respond to their questions, and more with a well-designed IVR system. Most significantly, you save time and money because the process is entirely automated. Endicott’s customized IVR messages are a valuable asset to any business. 

Intellisite

Just like you care about your consumers, we do too! We provide a to let us partner with you more easily, a web-based business management solution that enables you to communicate with us, monitor our progress, and evaluate how we’re doing. The cloud-based service Intellisite is accessible on computers, laptops, and tablets. As a result, managing your company’s customer service requirements is considerably simpler. It streamlines communication between your office and our call center.

Live Chat

Integrating live chat features in your website is a great way to keep people interested. Live chat features make it simple and economical to respond to customer questions, guide them through the purchasing process, and increase your online sales whether you run an online store or provide a service.

Appointment Setting

Scheduling appointments can be really annoying. To make your customers as comfortable as possible, always answer the phone politely and immediately. When you have a thousand things to balance, that is difficult.

Every person who schedules a meeting will receive the same superior quality of service from an answering service. Our operators will set up appointments and modify or cancel them as necessary. For everything, the Startel Appointment Scheduler is used (SAS). This ground-breaking application is helpful and simple to use.

Madison Call Center Answering Services

There are several answering services ‌we provide. You can choose the best one for your needs or mix them up as necessary.

24/7 Live Answering

With this option, Endicott’s professional agents will provide 24/7 live answering services that are customized to the industry you work in. In this service we don’t use neither robots not recordings. One of our skilled operators will be able to have direct customer interactions with your clients. Our customer service representatives are kind and knowledgeable. We promptly return phone calls so your clients won’t have to wait. You can contact us any time of day or night, seven days a week. Only you are permitted to take a break; not your boss!

After Hours Answering

Running a business could make it seem like there are never any breaks. You must occasionally take a rest from your work. However, if no one picks up the phone in the early hours of the morning, you will lose money. You also cannot provide your services in different time zones. That is why you require an after-hours answering service that, if you are unable, may continue processing orders and responding to client inquiries.

If your regular business hours are over, your cash flow need not cease. Endicott has the ability to keep things moving even in the dead of night. We are accessible every hour of the day and night, including on weekends and holidays. While you are away, your company will keep running!

Overflow Answering Service

You can’t personally respond to every question when you’re taking a lot of phone calls. You will, however, incur financial loss if you do not comply with every request. Most clients will not contact you again. Many people are impatient and cannot wait their turn.

Endicott Call Centers is well aware of your company’s changing needs. It’s difficult to predict when people will require your assistance. When you outsource your overflow to Endicott, we’ll relieve the burden of phone calls on busy days. Whether you’re having a slow day or the busiest time of the year, your customers won’t notice a difference. They will always experience the same great level of service!

Bilingual Call Representatives

In the United States, nearly 50 million people speak Spanish. If your company does not have bilingual employees, you are losing a significant portion of the market. Don’t miss out on the chance to break down this language barrier and broaden your customer base. Endicott has bilingual agents who can converse with your Spanish-speaking consumers with ease. They’ll see ‌that these clients receive the same level of attention as your English-speaking clients. You’ll expand your company’s market potential and entice more happy customers! Thanks to our call operators, your customers will receive excellent service from your company, whether they speak English or Spanish!

HIPAA-Compliant Medical Answering Service

If you work in the healthcare sector, you don’t want just any answering services helping your patients. You must have a professional, HIPAA-compliant medical answering service. Endicott Call Centers adheres to all HIPAA regulations. We have a thorough understanding of both the medical sector and our client’s specific needs.

Our call center representatives respect your customers’ privacy. We handle every call with the utmost care and compassion. Because of our courteous call representatives, your customers will always feel at ease.

When you work with Endicott, we can assist you in the following ways:

• Making appointments
• Message taking
• Transferring calls to the respective departments.
• And more!

Virtual Receptionist

Endicott offers more than just picking up the phones. We can also work as your virtual receptionist! Except for our remote location, it’s exactly like having your own receptionist. We will handle the daily tasks that you frequently put off.

You can use a virtual receptionist if you don’t have the time to answer calls. We take care of the repetitive duties that take up your valuable time and mental energy. It is possible to switch callers, take messages, and schedule appointments. Our trusted partner will take care of any pressing issues so you can focus on running your business.