Endicott Podcast Highlight – Episode 1
Featuring Spanish Transfer on Calls
Interview Highlights:
The Call Center Team
Core Responsibilities of the Director of Operations
What Makes a Unique Call Center?
Featuring Spanish Transfer on Calls
One Stop Call Center Solution!
Scheduling Apps, Secured Messaging
Preference of Clients
Plan Ahead or Be Reactionary with Flow of Calls
Every Client Situation Requires Customized Call Needs
Client Involvement in Projects
Every Client Situation Requires Customized Call Needs
Client Involvement in Projects
Team Aspect As Pivotal Role