Endicott Podcast Highlight – Episode 1

Team Aspect As Pivotal Role

Interview Highlights:

The Call Center Team

Core Responsibilities of the Director of Operations

What Makes a Unique Call Center?

Featuring Spanish Transfer on Calls

One Stop Call Center Solution!

Scheduling Apps, Secured Messaging

Preference of Clients

Plan Ahead or Be Reactionary with Flow of Calls

Every Client Situation Requires Customized Call Needs

Client Involvement in Projects

Every Client Situation Requires Customized Call Needs

Client Involvement in Projects

Team Aspect As Pivotal Role