Call Centers in Winston-Salem, NC

Endicott Call Centers is a US-based answering services provider. At each of our locations, our employees use cutting-edge technology to increase productivity for your company.

Using our American contact center will reduce your company’s operating costs. Endicott’s operations are constantly evolving to meet your company’s specific rules and specifications. We want to help you save time and money so that you can put it to better use in your business.

Top-Rated Winston-Salem Call Center Services For Your Business

Businesses from all industries have benefited from collaborating with Endicott Call Centers. Several of our former and present clientele include:

• HVAC and plumbing maintenance companies
• Healthcare providers
• Veterinarians
• Property management companies
• Ecommerce businesses
• IT businesses
• Restaurants
• Law firms
• Financial businesses
• Direct sales companies 

Regardless of the industry, every single one of your callers will experience the same superior customer service when you work with us!

Endicott is More Than Just a Call Center

Endicott’s duties extend beyond simple call-taking. We take orders and handle them, aid with maintaining the calendar, respond to unimportant inquiries, and schedule appointments. We accomplish a lot for a fair price. Our knowledgeable staff will always guarantee that you receive:

Quick Responses

We answer the phone right away. We also make every effort to help your consumers as soon as possible with any problems they might have.

Consistent Service

If you select our round-the-clock answering service, we will be accessible to your clients all day. This regulation applies at all times, including late at night and on weekends and holidays. By doing this, you can increase customer retention while maintaining a steady cash flow.

Friendly personnel

One of the most important factors to take into account when choosing a call center should be the staff’s behavior. Customer service representatives at Endicott contact centers place a high value on being personable and upbeat. Customers favor transacting with companies that offer superior customer service. Endicott will always offer that to your clients!

Endicott Call Center in Winston-Salem Uses Latest Technology 

Our company utilizes cutting-edge technology to ensure we can provide value to your business. The Startel Appointment Scheduler application is used by Endicott (SAS). The call center can quickly schedule all of your appointments because of this program. Online appointments are also available to customers.

Your schedule will vary as more people call and make appointments via Endicott. Every 30 seconds, the SAS refreshes your calendar! We communicate with you and your team frequently.

Customer Service Email Management

Even though you should reply to emails as quickly as you can, you might not always have the time to handle all of the daily questions, issues, and client problems. Leverage Endicott’s round-the-clock email management services to hire a skilled email management agent to handle the daily deluge of emails. They will use a customized answer library to address all of your basic concerns and questions. Our email management services will give you more time to focus on important business duties.

IVR

IVR is a capable and refined way to handle incoming calls. With a well-designed IVR system, you may greet callers, direct them to the appropriate person or department, answer their inquiries, and more. Most importantly, the procedure is fully automated, saving you time and money. Endicott’s customized IVR messages are a valuable asset to any business. 

Intellisite

Just like you care about your consumers, we do too! We provide a to let us partner with you more easily, a web-based business management solution that enables you to communicate with us, monitor our progress, and evaluate how we’re doing. Computers, laptops, and tablets may all use the cloud-based service Intellisite. It is much easier to manage your company’s customer service needs as a result. It streamlines communication between your office and our call center.

Live Chat

Integrating live chat features on your website is a terrific method to maintain visitors’ interest. Whether you run an online store or offer a service, live chat capabilities make it simple and affordable to answer client queries, walk them through the purchase process, and enhance your online sales.

Appointment Setting

Scheduling appointments can be really annoying. To make your customers as comfortable as possible, always answer the phone politely and immediately. When you have a thousand things to balance, that is difficult.

Every person who arranges a meeting will receive the same high level of service from an answering service. Our operators will schedule appointments and amend or cancel them as needed. Startel Appointment Scheduler is used for everything (SAS). This innovative program is both useful and simple to use.

Winston-Salem Call Center Answering Services

There are several answering services ‌we provide. You can choose the best one for your needs or mix them up as necessary.

24/7 Live Answering

With this option, Endicott’s professional agents will provide 24/7 live answering services that are customized to the industry you work in. In this service we don’t use neither robots not recordings. One of our professional operators will ‌connect directly with your clients. Our customer support agents are kind and well-informed. So that your clients do not have to wait, we swiftly respond to phone calls. You may reach us 24 hours a day, seven days a week. Only you are permitted to take a break; not your boss!

After Hours Answering

Running a business might make it appear as though there are no breaks. You must take breaks from your work regularly. However, if no one answers the phone in the early morning hours, you will lose money. You also cannot provide your services in different time zones. That is why you require an after-hours answering service that, if you are unable, may continue processing orders and responding to client inquiries.

Your cash flow does not have to stop just because your typical business hours are over. Endicott can keep things rolling late at night. We are available at all times of day and night, including weekends and holidays. While you are away, your company will keep running!

Overflow Answering Service

You can’t personally respond to every question when you’re taking a lot of phone calls. You will, however, incur financial loss if you do not comply with every request. Most clients will not contact you again. Many people are impatient and cannot wait their turn.

Endicott Call Centers is well aware of your company’s changing needs. It’s difficult to predict when people will require your assistance. When you outsource your overflow to Endicott, we will reduce the pressure of phone calls on busy days. Your consumers won’t notice the difference between a slow day and the busiest time of year. They will always receive the same high quality of service!

Bilingual Call Representatives

In the United States, nearly 50 million people speak Spanish. If your company does not have bilingual employees, you are losing a significant portion of the market. Don’t miss out on the chance to break down this language barrier and broaden your customer base. Endicott has bilingual agents who can easily communicate with your Spanish-speaking customers. They’ll see that these customers get the same amount of attention as your English-speaking customers. You’ll increase your company’s market potential and attract more satisfied consumers! Your consumers will receive outstanding service from your firm, whether they speak English or Spanish, thanks to our call operators!

HIPAA-Compliant Medical Answering Service

If you work in the healthcare sector, you don’t want just any answering services helping your patients. You must have a professional, HIPAA-compliant medical answering service. Endicott Call Centers strictly follows all HIPAA rules. We have a solid grasp of both the medical sector and the unique demands of our clients.

Our call center representatives respect your customers’ privacy. We handle every call with the utmost care and compassion. Because of our courteous call representatives, your customers will always feel at ease.

When you work with Endicott, we can assist you in the following ways:

• Making appointments
• Message taking
• Transferring calls to the respective departments.
• And more!

Virtual Receptionist

Endicott offers more than just picking up the phones. We can also work as your virtual receptionist! Except for our remote location, it’s exactly like having your own receptionist. We will handle the daily tasks that you frequently put off.

If you don’t have time to take calls, you can hire a virtual receptionist. We handle the monotonous tasks that consume your valuable time and mental energy. Switching calls, taking messages, and scheduling appointments are all workable. Our trusted partner will take care of any pressing issues so you can focus on running your business.