Call Center Training: 3 Reasons to Invest in Your Agents
In any business, you need proper training to ensure all departments function successfully. This fact is no different at a call center. Call center training
In any business, you need proper training to ensure all departments function successfully. This fact is no different at a call center. Call center training
If you are a business owner looking to reduce your overhead costs, a great place to begin is outsourcing certain tasks that do not need
In a call center, average handling time (AHT) is one of the most important metrics for gauging efficiency. Call time does not just include the
Over the last 14 months, many office and call center employees have been working from home amidst the COVID-19 pandemic. Now that vaccines are rolling
If you have a small business or are thinking of opening one, you want to take advantage of all the benefits you can. You might
As a small business, you can’t be open all the time. You need time to go home and be with your family; your employees need
Gartner, a research and advisory company, has found that businesses are now starting to prepare for how they will run things after the Covid-19 pandemic.
Brand consistency is one of the most important factors in a business’s success. When a customer can expect the same experience across all functions of
As a business owner, it is important to know how to efficiently use your time. It may seem like you need to take on all
The best way to improve your brand reputation is to provide exceptional customer service to anyone who works with you. While it would be nice
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