Complete Guide to Call Canter Quality Assurance
Many companies rely on call centers to help field inbound calls and execute the right outbound strategy that is friendly and handles all customer communication
Many companies rely on call centers to help field inbound calls and execute the right outbound strategy that is friendly and handles all customer communication
Communication is critical for any business, and it becomes increasingly harder with situations like the current COVID-19 pandemic. Being able to reach your customers and
There is no doubt that the COVID 19 pandemic has changed the lives of people living in the United States and around the world. With
When it comes to running your business during the COVID-19 Pandemic, there are many obstacles to overcome. Luckily, Endicott Call Centers is here to help
Natural disasters are something that can be difficult to prepare for as they are unpredictable and often, hard to scale-up for. From hurricanes to tornadoes
Call centers are the main point of contact between your business and your buyers. An effective call center can generate sales, acquire new business, educate customers, and
Investing in excellent customer service is the key to long-term success. However, one of the big questions is, what constitutes excellent customer experience? Here are
For many businesses, there is no question, using a professional answering service (call answering, live chat, or both), it helps their overall growth strategy and
With so many choices, it’s hard to decide what services your company may want to offer. Often, it’s challenging to figure out the terminology. Omni
Because of technological advances, contact centers can use artificial intelligence to determine customer behavior. AI in contact centers can let an agent know when a
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