Investing in excellent customer service is the key to long-term success. However, one of the big questions is, what constitutes excellent customer experience? Here are
For many businesses, there is no question, using a professional answering service (call answering, live chat, or both), it helps their overall growth strategy and
With so many choices, it’s hard to decide what services your company may want to offer. Often, it’s challenging to figure out the terminology. Omni
Because of technological advances, contact centers can use artificial intelligence to determine customer behavior. AI in contact centers can let an agent know when a
For a lot of businesses, call centers are their primary form of contact and customer service. Agents are expected to answer each call cheerfully and
Virtual assistants have become more commonplace over the last several years due to technological advances. Improvements such as high-speed Internet and document sharing have made
Like all healthcare entities, call centers are also governed by HIPAA-compliant rules. Since agents access each caller’s personal information, these rules apply every time a
Why Choose Endicott As Your Answering Service? Our Unique Differentiators. With dozens of outsourced inbound call centers available, finding the best fit for your company
Did you know that acquiring new customers can cost seven times as much money as retaining the existing ones? That statistic shows the importance of
If you run a small business or medical practice, then you need to be able to ensure customer satisfaction. After all, they are the ones
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